Frequently Asked Questions

Is my payment information secure?

Yes, we prioritize the security of your payment information by using the global leader in safe, secure, and reliable online payment processing – Stripe.com.   Stripe payment processing uses the highest levels of encryption, and meets the highest standards of compliance in the industry.

How will my order be shipped?

We only partner with USPS, UPS, FedEx, DHL, or final mile providers like Door Dash, Shipt, and Postmates.. The shipping options available, along with estimated delivery times, will be displayed during the checkout process.

Do you offer international shipping?

At this time, we do not offer International shipping.

What is your return/exchange policy?

Please refer to our Return Policy for detailed instructions and information.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment with the carrier.

What if I receive a damaged or incorrect item?

Please refer to our Return Policy for detailed instructions and information.

How can I contact customer support?

You can reach our customer support team via email at:  support@safelyfirst.us, or by using the Contact Us form found in the "Contact Us" section of the website.

Let Us Know How We Can Help

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